Current answer
Braze experienced a critical incident: Braze Support Services Outage. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Braze Support Services
Incident Timeline
Monitoring
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue.
Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
Sep 16, 2026 at 3:40 PM UTC
Identified
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact support@braze.com.
For any critical cases, please contact support@braze.com.
Sep 16, 2026 at 9:17 AM UTC
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