Braze Outage History
Uptime record, past incidents, and downtime history for Braze.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 90% | 10 | 1 |
| March 2026 | 90.3% | 31 | 3 |
| February 2026 | 91.3% | 23 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 64 Days)
Feb 6
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Delays in Support Case Creation via Email
Started: Apr 8, 7:05 PM
monitoring
We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.
Apr 8, 9:27 PM
identified
We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email.
New cases created by emailing support@braze as well as responses on existing cases are not being processed.
In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.
Apr 8, 8:34 PM
identified
We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.
Apr 8, 7:44 PM
investigating
We are currently experiencing an issue where cases sent to support@braze.com may not be created as expected.
Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager.
We will provide an update as soon as more information becomes available.
Apr 8, 7:05 PM
March 2026
EU02 customer unsubscribe errors
Started: Mar 24, 5:45 PM
monitoring
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
Mar 24, 5:50 PM
investigating
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
Mar 24, 5:45 PM
US07 Dashboard latency and errors
Started: Mar 20, 6:25 PM
monitoring
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Mar 20, 7:19 PM
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
Mar 20, 6:25 PM
US05 Dashboard latency
Started: Mar 17, 8:49 PM
monitoring
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Mar 17, 8:57 PM
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
Mar 17, 8:49 PM