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Braze Outage History

Uptime record, past incidents, and downtime history for Braze.

Checking current status...
85.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 88% 25 3
April 2026 80% 30 6
March 2026 90.3% 31 3
February 2026 80% 5 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
US01 and EU01 Processing Latency
minor

Started: May 22, 5:45 PM

monitoring
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
May 22, 6:34 PM
investigating
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
May 22, 6:17 PM
investigating
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
May 22, 5:45 PM
US05 Processing Latency
minor

Started: May 8, 4:35 AM

monitoring
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
May 8, 5:32 AM
identified
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.
May 8, 5:04 AM
identified
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.
May 8, 4:35 AM
Agent Console auto model errors
minor

Started: May 7, 4:38 PM

monitoring
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
May 7, 4:53 PM
identified
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
May 7, 4:38 PM
SMS Delivery Delays to Multiple Countries in Europe
minor

Started: May 7, 1:19 PM

monitoring
SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
May 8, 11:46 AM
monitoring
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all o...
May 8, 12:44 AM
identified
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
May 7, 5:10 PM
identified
Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.
May 7, 1:19 PM
April 2026
Issue impacting EU01
major

Started: Apr 20, 4:18 PM

monitoring
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
Apr 20, 6:02 PM
monitoring
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
Apr 20, 5:33 PM
monitoring
Braze engineers have identified the issue. Services remain degraded but are improving.
Apr 20, 5:13 PM
identified
Braze engineers are actively investigating the issue and working to restore services.
Apr 20, 4:49 PM
investigating
We are currently investigating an issue with the EU01 cluster.
Apr 20, 4:18 PM
Delays in Support Case Creation via Email
major

Started: Apr 8, 7:05 PM

monitoring
We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.
Apr 8, 9:27 PM
identified
We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email. New cases created by emailing support@braze as well as responses on existing cases are not being processed. In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.
Apr 8, 8:34 PM
identified
We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.
Apr 8, 7:44 PM
investigating
We are currently experiencing an issue where cases sent to support@braze.com may not be created as expected. Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager. We will provide an update as soon as more information becomes available.
Apr 8, 7:05 PM
March 2026
EU02 customer unsubscribe errors
minor

Started: Mar 24, 5:45 PM

monitoring
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
Mar 24, 5:50 PM
investigating
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
Mar 24, 5:45 PM
US07 Dashboard latency and errors
minor

Started: Mar 20, 6:25 PM

monitoring
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Mar 20, 7:19 PM
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
Mar 20, 6:25 PM
US05 Dashboard latency
major

Started: Mar 17, 8:49 PM

monitoring
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Mar 17, 8:57 PM
investigating
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
Mar 17, 8:49 PM
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