We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
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Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento...
A fix has been implemented and we are monitoring the results.
investigating
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
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Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
BRL (PIX) withdrawals service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
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Foi implementada uma correção e estamos monitorando os resultados.
identified
We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels.
We apologize for the inconvenience and appreciate your patience.
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Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação.
Pedimos desculpas pelo inconvenie...
March 2026
MXN transactions service degraded
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Transactions are flowing normally again and we are monitoring.
identified
We have detected an issue that is causing service degradation for MXN transactions, our engineering team is already working on this. An update will be shared once new information is available.
We apologize for the inconvenience.
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Hemos detectado degradación en el servicio de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio.
Lamentamos el inconveniente.