A fix has been implemented and we are monitoring the results.
investigating
Please be informed that USD deposits via Payoneer are currently impacted due to an ongoing incident from Payoneer.
We are actively monitoring the situation and will resume processing Payoneer deposits as soon as the service is restored on their end.
We apologize for any inconvenience this may cause. We will provide an update here as soon as we have more information.
------------------------------------
Por favor, tenga en cuenta que los depósitos en USD a través de Payoneer se encuentran actualmente afectados debido a un incidente en curso por parte de Payoneer.
Estamos monitoreando activamente la situación y reanudaremos el procesamiento de los depósitos de Payoneer tan pronto como el servicio se restablezca por su parte.
Lamentamos cualquier inconveniente que esto pueda causar. Proporcionaremos una actualización aquí tan pronto como tengamos más información.
We have resolved the incident affecting MXN withdrawals. Following coordination with Banxico and our payment processing partner, transfer confirmations have been restored to normal processing times. All pending withdrawals have been successfully processed. Withdrawals are now fully enabled and operating normally. Thank you for your patience during this incident.
---
Hemos resuelto el incidente que afectaba los retiros en MXN. Después de la coordinación con Banxico y nuestro socio de procesamiento de pagos, las confirmaciones de transferencia se han restaurado a los tiempos de procesamiento normales. Todos los retiros pendientes han sido procesados exitosamente. Los retiros ahora están completamente habilitados y funcionando normalmente. Agradecemos su paciencia durante este incidente.
identified
We will disable withdrawals until the incident on Banxico is fixed.
---
Deshabilitaremos los retiros hasta que se resuelva el incidente en Banxico.
investigating
We continue to experience significant delays with MXN withdrawals via SPEI. Withdrawals are still processing, but affected transfers are taking longer than usual to complete. Banxico is investigating delays in transfer confirmations, with similar delays reported by other financial institutions. We are coordinating with Banxico and our payment processing partner while monitoring pending withdrawals. We do not yet have an estimated time for normal processing to resume.
---
Continuamos experimentando retrasos significativos con retiros en MXN a través de SPEI. Los retiros aún se están procesando, pero las transferencias afectadas están tomando más tiempo de lo habitual en completarse. Banxico está investigando los retrasos en las confirmaciones de transferencia, con retrasos similares reportados por otras instituciones financieras. Estamos coordinando con Banxico y nuestro socio de procesamiento de pagos mientras monitoreamos los retiros pendientes. Aún no tenemos un tiempo estimado para que se reanude el procesamiento normal.
investigating
We are experiencing delays with some MXN withdrawals. Affected withdrawals may take longer than usual to complete, but funds are safe. Our team is actively investigating and working to restore normal processing times. We will update this page as the situation evolves.
----
Estamos experimentando retrasos con algunos retiros en MXN. Los retiros afectados pueden tomar más tiempo de lo habitual en completarse, pero los fondos están seguros. Nuestro equipo está investigando activamente y trabajando para restaurar los tiempos de procesamiento normales. Actualizaremos esta página a medida que la situación evolucione.
Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation.
The Maintence is now finished and transactions are flowing success fully again.
We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.
identified
One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible.
Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience
We are currently experiencing issues affecting BTC withdrawals through the Lightning Network. Due to this, Lightning withdrawals are temporarily unavailable.
Your funds remain secure.
We apologize for the inconvenience.
---------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC a través de la red Lightning. Debido a esto, los retiros por Lightning no están disponibles temporalmente.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes.
---------------------------------------
No momento, estamos enfrentando problemas que afetam os saques de BTC pela Lightning Network. Por isso, os saques via Lightning estão temporariamente indisponíveis.
Seus fundos permanecem seguros.
Pedimos desculpas pelo inconveniente.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting BTC, BCH, and LTC withdrawals. Due to this, withdrawals for these assets are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC, BCH y LTC. Debido a esto, los retiros de estos activos no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
ATOM | Cosmos Deposits & Withdrawals Temporarily Unavailable
A fix has been implemented and we are monitoring the results.
investigating
Our third-party provider for the Cosmos network is currently undergoing scheduled maintenance. As a result, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
--------------------------------------------
Nuestro proveedor externo para la red de Cosmos se encuentra actualmente en un mantenimiento programado. Como resultado, los depósitos y retiros de ATOM no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected.
Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---
Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado.
Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible.
Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Nos disculpamos por los inconvenientes y agradecemos su paciencia.
We are currently investigating an issue on our third-party provider that is affecting our Stocks services while placing Buy Orders. To ensure a consistent experience, we have temporarily disabled new stock transactions.
Our team is working to restore full functionality.
We apologize for the inconvenience and will provide further updates as soon as they are available.
-----------------------------------
Actualmente estamos investigando un problema con nuestro proveedor externo que está afectando nuestros servicios de Acciones al realizar órdenes de compra. Para garantizar una experiencia consistente, hemos deshabilitado temporalmente las nuevas transacciones con acciones.
Nuestro equipo está trabajando para restablecer la funcionalidad completa.
Ofrecemos disculpas por los inconvenientes y proporcionaremos más actualizaciones tan pronto como estén disponibles.
Cosmos Network Issues | ATOM Deposits & Withdrawals
A fix has been implemented and we are monitoring the results.
investigating
The Cosmos network is currently experiencing an outage and block production has stalled. Due to this external network issue, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
La red de Cosmos está experimentando una interrupción en este momento y la producción de bloques se ha dete...
A fix has been implemented and we are monitoring the results.
investigating
One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE...
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
ARS withdrawals outage | June 12th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers may be experiencing failures or delays when processing ARS withdrawals. This is due to issues in the services of one of our third-party providers.
Our engineering team is actively following up with the provider to resolve the issue as quickly as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---------------
Algunos clientes podrían estar experimentando falla...
ARS Withdrawal Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Earlier today, some customers experienced delays in the processing of ARS withdrawals due to degradation in one of our banking partners' infrastructure.
Our banking partner has restored normal operations. We are currently processing the backlog of queued withdrawals and actively monitoring until all pending transactions are completed.
Your funds remain secure. We will update this page once all withdrawals have been fully processed.
We apologize for the inconvenience and thank you for your ...
H (Humanity Protocol)
Source not attested
Last archived state: resolved
View archived record details
investigating
Update — Bitso is discontinuing H (Humanity Protocol) following a confirmed security incident that affected the original H token contract in June 2026.
Buying, deposits, and withdrawals for H are already disabled, and H has been in sell-only mode since June 10. Selling will also end on August 5, 2026 at 18:00 UTC.
If you hold H and want to control the timing yourself, you can sell your balance before then. If you can't sell — for example, if your balance is below the minimum sell size —...
investigating
Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. To protect our customers, buying the token has been halted, but selling via conversions remain operational. We advise you to exercise caution when trading or converting $H at this time.
All systems are operating normally, and your funds remain completely safe.
We are actively monitoring the situation and will provide updates as needed.
--------------------------------------------...
investigating
Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. While conversions remain fully enabled, we advise you to exercise caution when trading or converting H at this time.
All systems are operating normally, and your funds remain completely safe and secure.
We are actively monitoring the situation and will provide updates as needed.
-----------------------------------------------------
Debido a las condiciones actuales del mercado,...
Degradation on crypto deposits and withdrawals | June 7th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded performance with deposits and withdrawals for the assets listed below due to an issue with one of our third-party integration providers. Our team is actively working with the provider to restore full service as quickly as possible.
During this period, deposits and withdrawals for the affected assets may be delayed or temporarily unavailable.
Affected assets by network:
• Cardano: ADA
• Polkadot: DOT
• Dogecoin: DOGE
• Solana: SOL, WIF, BONK, R...
Portfolio Profit & Loss Display Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the Portfolio Profit & Loss chart. You may be seeing an incorrect drop in your portfolio value. This is a display error only.
Your actual balance and funds are not affected. Trading and all transactions continue to work normally.
We are working on a fix and will provide updates as we make progress.
We apologize for the concern this may have caused.
------------
Actualmente estamos investigando un inconveniente que afecta al gráfico de P�...
ARS Deposits: Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been successfully implemented for the processing delays affecting ARS deposits. Deposits are now flowing as usual, and our team is actively monitoring the system to ensure everything remains stable.
Thank you again for your patience and understanding while we resolved this issue!
----------------
Se ha implementado con éxito una solución para los retrasos en el procesamiento que afectaban a los depósitos en ARS. Los depósitos se están procesando con normalidad, y nuestro equ...
identified
Our team is continuing to work toward a resolution for the processing delays affecting ARS deposits. We have isolated the cause and we are currently developing and testing solutions to resolve this safely and effectively.
We understand the frustration this causes and sincerely apologize for the extended delay.
----------------
Nuestro equipo continúa trabajando para resolver los retrasos en el procesamiento que afectan a los depósitos en ARS. Hemos aislado la causa y actualmente estamos ...
identified
We have identified the root cause of the processing delays affecting ARS deposits, and our team is currently implementing a fix.
----------------
Hemos identificado la causa raíz de los retrasos en el procesamiento que afectan a los depósitos en ARS, y nuestro equipo ya está implementando una solución.
investigating
We are currently experiencing processing delays that are affecting ARS deposits. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
ARS withdrawals remain operational.
Your funds are entirely safe.
We sincerely apologize for the inconvenience and will provide regular updates here as we make progress.
----------------
Actualmente estamos experimentando demoras de procesamiento que afectan a los depósitos en ARS. Nuestro equipo está...
Service degradation affecting deposits and withdrawals for MXN, ARS, and BRL.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an issue causing degradation or slowness in processing deposits and withdrawals for MXN, ARS, and BRL.
Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
---------...
May 2026
Intermittences with our API Docs (docs.bitso.com) pages
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittences with our API Docs (docs.bitso.com) pages. Our engineers are working on this.
We apologize for any inconvenience this may cause and thank you for your patience.
------------------------------------------------
Actualmente estamos experimentando intermitencias en nuestras páginas de API Docs (docs.bitso.com). Nuestros ingenieros ya están trabajando en esto.
Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su pa...
Hedera Mainnet Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Hedera Mainnet is currently experiencing issues. Due to this, HBAR deposits and withdrawals are temporarily disabled.
Rest assured that your funds remain secure at all times.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------------------
La red principal de Hedera (Hedera Mainnet) está experimentando problemas en este momento. Debido a esto, los depósitos y retiros de HBAR están deshabilitados t...
Issues with Conversions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing intermittent issues with the conversions feature due to an outage with one of our providers. Some conversions may fail or take longer than usual to complete. Our team is actively working to restore full service.
We apologize for any inconvenience this may cause and appreciate your understanding.
For further assistance, please contact our Customer Support team at https://support.bitso.com/
