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86.6%of 67 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
84.6%
26
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
South Central US Region – ProjectWise Cloud file checkout Issue
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users in the South Central US region using ProjectWise Cloud are experiencing 32768 error messages when checking out files. The team is actively investigating the issue and working to implement a fix.
Microsoft Azure – Brazil South - Virtual Machine Connectivity
We are seeing continued improvement in service performance. Microsoft continues to work on the issue, and we are actively monitoring the environment to ensure stability and a consistent customer experience.
We appreciate your continued patience and understanding.
investigating
Microsoft is continuing to investigate and work to resolve the connectivity issues affecting Virtual Machines in the Brazil South region. Their teams are actively working to restore full functionality as quickly as possible.
We continue to monitor the situation and will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Microsoft Azure – Brazil South - Virtual Machine Connectivity
Microsoft is continuing to investigate and work to resolve the connectivity issues affecting Virtual Machines in the Brazil South region. Their teams are actively working to restore full functionality as quickly as possible.
We continue to monitor the situation and will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
October 2026
Notification Service - Email Notifications Failing in PROD
We have implemented the fix and are actively monitoring system performance to ensure continued stability. We will provide further updates if needed.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
We are currently experiencing an issue affecting learning.bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues.
Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
Our service provider has restored the affected service. We will continue to monitor the environment to verify that all services have been fully restored and are operating normally.
identified
Our service provider has identified the cause of the issue and is actively working to restore services. We will continue to provide updates as soon as new information becomes available.
We appreciate your patience and understanding.
investigating
Our team is currently investigating an issue affecting IMS. Users who utilize our MFA services may experience problems signing in.
We are working diligently with our service provider to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
We are currently experiencing an issue with the Bentley.com Chat, which is not functioning as expected.
Our team has identified the issue and is actively reviewing and implementing a fix. We are working to restore full functionality as quickly as possible and will provide updates as they become available.
We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
Education Site Product Downloads - Service Disruption
We are currently experiencing an issue that is preventing product downloads from the Education site. Our team has identified the cause and is actively working on a fix. We expect service to be restored shortly and apologize for the inconvenience.
We are currently investigating a potential connectivity issue with Bentley.com products sites.
Our teams are actively working to identify the issue. We will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
iTwin Experience - Login Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Bentley IMS - Intermittent Login failures in Europe Region
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix is being implemented.
investigating
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available.
Thank you for your patience and understanding
Issue with Phone Systems
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability.
We apologize for the disruption and appreciate your patience and understanding throughout this incident.
identified
We are currently experiencing issues with our phone systems that may impact your ability to reach Bentley support by phone.
Our teams are actively working to resolve the issue. In the meantime, we encourage customers to use the following alternative support channels:
• Submit a support request via the Bentley Support portal (https://bentleysystems.service-now.com/csp)
• Contact your account representative by email
We will continue to post updates here as our investigation progresses...
April 2026
iTwin Developer Portal - Login issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an login issue with iTwin Developer Portal (https://developer.bentley.com)
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Application usage reporting issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
monitoring
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
identified
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
