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86.6%of 67 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
84.6%
26
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
South Central US Region – ProjectWise Cloud file checkout Issue
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Users in the South Central US region using ProjectWise Cloud are experiencing 32768 error messages when checking out files. The team is actively investigating the issue and working to implement a fix.
Microsoft Azure – Brazil South - Virtual Machine Connectivity
We are seeing continued improvement in service performance. Microsoft continues to work on the issue, and we are actively monitoring the environment to ensure stability and a consistent customer experience.
We appreciate your continued patience and understanding.
investigating
Microsoft is continuing to investigate and work to resolve the connectivity issues affecting Virtual Machines in the Brazil South region. Their teams are actively working to restore full functionality as quickly as possible.
We continue to monitor the situation and will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Microsoft Azure – Brazil South - Virtual Machine Connectivity
Microsoft is continuing to investigate and work to resolve the connectivity issues affecting Virtual Machines in the Brazil South region. Their teams are actively working to restore full functionality as quickly as possible.
We continue to monitor the situation and will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
October 2026
Notification Service - Email Notifications Failing in PROD
We have implemented the fix and are actively monitoring system performance to ensure continued stability. We will provide further updates if needed.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
investigating
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
We are currently experiencing an issue affecting learning.bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues.
Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
Our service provider has restored the affected service. We will continue to monitor the environment to verify that all services have been fully restored and are operating normally.
identified
Our service provider has identified the cause of the issue and is actively working to restore services. We will continue to provide updates as soon as new information becomes available.
We appreciate your patience and understanding.
investigating
Our team is currently investigating an issue affecting IMS. Users who utilize our MFA services may experience problems signing in.
We are working diligently with our service provider to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
We are currently experiencing an issue with the Bentley.com Chat, which is not functioning as expected.
Our team has identified the issue and is actively reviewing and implementing a fix. We are working to restore full functionality as quickly as possible and will provide updates as they become available.
We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
Education Site Product Downloads - Service Disruption
We are currently experiencing an issue that is preventing product downloads from the Education site. Our team has identified the cause and is actively working on a fix. We expect service to be restored shortly and apologize for the inconvenience.
We are currently investigating a potential connectivity issue with Bentley.com products sites.
Our teams are actively working to identify the issue. We will provide additional updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
iTwin Services - Design Review
minorSource not attested
Last archived state: resolved
View archived record details
Design InsightsDesign Validation
monitoring
We have identified and implemented a fix for the issue. We will continue to closely monitor performance. Thank you for your patience.
investigating
We are currently investigating potential degradation of iTwin Design services in the Europe and Asia regions.
We will provide updates as soon as new information becomes available. Thank you for your patience.
IMS Service Interruptions Affecting U.S. Regions
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
IMS Service Interruptions Affecting South East Asian Region
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with IMS. Some users may be having trouble authenticating their login.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
IMS Service Interruptions Affecting Europe Regions
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with IMS in the Europe Region. Some users may be having trouble authenticating their login.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
July 2026
IMS Service Interruptions Affecting U.S. Regions
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified the issue, and the fix has been implemented. We are closely monitoring the performance. Thanks for your patience.
investigating
Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
BCSM - OpenCities Planner
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with BCSM. Some users may be having trouble OpenCities Planner intermittent 429 errors (EU region) or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Connectivity to Bentley.com
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Service for Bentley.com has been restored and the website is now accessible.
The issue has been mitigated, and our teams are actively monitoring the service to ensure continued stability and performance. At this time, users should be able to access Bentley.com normally.
We will continue to monitor the environment closely and provide further updates if necessary.
Thank you for your patience and understanding.
investigating
We are currently experiencing an issue affecting Bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues.
Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
June 2026
ProjectWise Cloud: Monitoring Performances (East and South Central US regions)
Source not attested
Last archived state: resolved
View archived record details
monitoring
Please be aware that we have been closely monitoring the performance of ProjectWise Cloud in the East and South Central US regions.
If you experience any issues, please do not hesitate to contact us. Thank you for your continued support.
YII Bentley Website Accessibility Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
Our team is currently investigating an issue with YII.Bentley.com. Some users may be having trouble YII Website getting 404 error or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Bentley IMS Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
IMS is currently experiencing an outage. Customers are unable to sign in at this time.
Our team is actively working to resolve the issue. We will provide updates as the situation develops.
We apologize for the inconvenience and thank you for your patience.
