Looking for an update now? Check the current status, or follow Bazaarvoice for future changes.
70.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
70%
30
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Bazaarvoice has identified an issue causing visual formatting issues for all clients within the Portal > Insights dashboards. Although the data itself is still accurate, clients may observe missing or confusing data labels and overlapping components, making it difficult to read and interpret data. A fix is currently being implemented.
<b>NEXT UPDATE:</b>
September 16th, 11:00 AM CST
Access to Portal Reports has been fully restored. Users can now create, edit and delete reports via the Portal without issue. All scheduled reports continue to function normally.
Our engineering team has implemented a fix and is actively monitoring system performance to ensure ongoing stability. We appreciate your patience while we resolved this issue.
<b>NEXT UPDATE:</b>
September 16th, 14:00 CST
[1427]
investigating
Bazaarvoice has identified an issue affecting Portal Reports.
Users are currently unable to create, edit, or delete reports via the Portal.
* Impacted: Manual creation, editing and deletion of Portal Reports.
* Unaffected: Scheduled reports are continuing to run and generate normally.
Our engineering team is actively investigating and working on a resolution. We will provide an update by the time indicated below, or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 16th, 14:00 CST
[1427]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
We are continuing to monitor for any further issues.
monitoring
Bazaarvoice has identified an issue with syndication, found the root cause, and implemented a patch. We are now actively monitoring the syndication data pipelines to ensure no further service disruptions occur. An update will be posted at the designated time below, or as new information becomes available.
<b>NEXT UPDATE:</b>
September 14th, 14:00 CDT
[1425]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Degradation – Monthly Conversion data for August not displayed in Insights > Conversion dashboard
Bazaarvoice has identified an issue affecting the Insights > Conversion > Display dashboard where the data for August is not currently displayed. Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.
As a temporary workaround, you can use the Conversion Impact Report available in Portal > Insights > Reports to access the conversion data for August.
<b>NEXT UPD...
Degradation - Reviews not returning in Conversations API
Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 15th, 2026, 02:00PM CDT
monitoring
Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 14th, 2026, 02:00PM CDT
monitoring
Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 11th, 2026, 02:00PM CDT
monitoring
Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 9th, 2026, 02:00PM CDT
monitoring
Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 8th, 2026, 02:00PM CDT
monitoring
Bazaarvoice has implemented an additional fix for the Conversations API. We are actively monitoring data flow and API responses to ensure missing review payloads are fully restored, and will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 4th, 2026, 02:00PM CDT
investigating
Bazaarvoice has identified that the fix previously applied to the Conversations API only partially mitigated the issue. Some clients may still experience missing reviews in response payloads. We have downgraded the status back to active investigation while our engineering team works on a complete fix.
We will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 3rd, 2026, 02:00PM CDT
monitoring
Bazaarvoice applied a fix and the previously missing reviews data is now available for clients to see. Bazaarvoice will continue to monitor the situation and we will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
September 3rd, 2026, 8:00 AM CST
[1422]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
investigating
Bazaarvoice continues to investigate the root cause of an issue affecting the Conversations API that is preventing some reviews from being returned in the response. We will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 2nd, 2026, 10:00AM CDT
investigating
Bazaarvoice has identified an issue affecting the Conversations API where small batches of reviews are not being returned in the response. Our engineering team is actively investigating the root cause. We will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
September 1st, 2026, 05:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Bazaarvoice has identified an issue with slider questions being corrupted using the MPS form that is causing a degradation. A root cause has been identified and a fix will be deployed. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
August 27th, 2026, 03:00 AM CDT
[1419]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free...
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Degradation - Bazaarvoice Portal Login was unavailable to SSO users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed.
<b>NEXT UPDATE:</b>
April 29th, 2026, 4:00PM CDT
monitoring
Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed.
<b>NEXT UPDATE:</b>
April 28th, 2026, 5:00PM CST
monitoring
Bazaarvoice found an issue that was briefly causing problems with logging in to the Bazaarvoice Portal for users accessing it via single sign-on (SSO). A fix has been applied and the Bazaarvoice Portal operations have now returned to normal - we will continue to monitor the status to prevent any further issues.
We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 27th, 2026, 5:00PM CST
If you have any questions, please ...
Degradation - Product and Review Display Impact
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice has completed restoring localized product data and custom attributes. All of the previously-removed catalog data should be available again. We are now in the process of validating the restored data to confirm nothing was missed.
We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 30th, 2026, 11:00AM CDT
monitoring
Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes.
We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 29th, 2026, 11:00AM CDT
monitoring
Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes.
We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 28th, 2026, 11:00AM CDT
identified
Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes.
We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 28th, 2026, 11:00AM CDT
identified
Bazaarvoice has restored product IDs and other non-localized attributes (category ID, brand ID, etc.) for products that were removed due to an earlier issue. Review display and category specific questions in the submission form are back up. Additional parameters will continue to be added until the original product data is fully restored. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 27th, 2026, 11:00AM CST
identified
Bazaarvoice continues to restore the subset of products that were removed from an earlier issue, and we can confirm reviews are beginning to display on PDPs for some of these products. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 24th, 2026, 6:00PM CST
identified
Bazaarvoice continues to restore the subset of products that were removed from an earlier issue that impacted display, submission and data in the Manage Content tool. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 24th, 2026, 4:00PM CST
identified
Bazaarvoice has identified an issue that removed a subset of products with reviews, which is impacting review display, submission, and the Manage Content tool. Please note that the review data has not been lost, and we are working to restore all affected products. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 24th, 2026, 2:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the method...
Degradation - Portal Reports
Source not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice has implemented a fix for the issue that was causing delays to on-demand and scheduled reports. Report processing has returned to normal, and we are currently monitoring the system to ensure everything continues to operate as expected.
NEXT UPDATE:
April 15th, 2026, 11:00AM CST
identified
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 13th, 2026, 10:00AM CST
[1392]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (to...
Degradation - Portal Alerts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice continues to monitor to ensure a full resolution. To review content that may have not triggered an alert, a Portal Report can be generated by following the steps below:
1. Portal > Insights > Reports
2. New report > Download reviews...
3. Apply desired Filters > Run report
<b>NEXT UPDATE:</b>
April 10th, 2026, 12:00PM CST
If you have any questions, please contact Bazaarvoice Support.
monitoring
Bazaarvoice has applied a fix and continues to monitor the situation to ensure a full resolution. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 9th, 2026, 11:00AM CST
If you have any questions, please contact Bazaarvoice Support.
identified
Bazaarvoice is currently investigating a technical issue affecting Portal Alerts that specifically use Moderation Status filters. While these event-triggered notifications are currently failing to send, all other alert types - including those for Content, Products, and Product Feeds - remain fully operational.
Our engineering team has identified the root cause and is currently working on a fix. We will provide a further update at the time noted below or as soon as more information is availab...
identified
Bazaarvoice has identified a failure of event-triggered Portal Alerts that have a Moderation Status selection. Other alerts with Content, Products, or Product Feed selections remain operational.
A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 7th, 2026, 9:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods inc...
Degradation - Delayed Reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE:
April 10th, 2026, 1:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
monitoring
Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE:
April 9th, 2026, 1:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
monitoring
Bazaarvoice has deployed a fix and the failed on-demand and scheduled reports have been re-generated. We are continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
April 8th, 2026, 5:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
monitoring
Bazaarvoice continues to work towards a resolution and is currently monitoring the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 8th, 2026, 10:00AM CST
[1390]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 08...
identified
Bazaarvoice is continuing to see positive progress in resolving the processing delays affecting both on-demand and scheduled Portal Reports. Our engineering team remains fully engaged on a fix. We will provide a further update at the time noted below, or sooner if new information becomes available.
<b>NEXT UPDATE:</b>
April 8th, 2026, 4:00 AM CST
[1390]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 138...
identified
Bazaarvoice is continuing to make progress in resolving the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 7th, 2026, 11:00PM CST
If you have any questions, please contact Bazaarvoice Support.
identified
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
<b>NEXT UPDATE:</b>
April 7th, 2026, 5:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
...
March 2026
Conversations Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bazaarvoice is currently monitoring our Conversations infrastructure to ensure there is no further impact on service stability. You can expect our next scheduled update at the time noted below; however, we will reach out sooner if there are any significant developments.
<b>NEXT UPDATE:</b>
April 1st, 2026, 10 AM CST
[1389]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, O...
monitoring
We are continuing to monitor for any further issues.
monitoring
Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.
<b>NEXT UPDATE:</b>
March 31th, 2026, 10 PM CST
monitoring
Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.
<b>NEXT UPDATE:</b>
March 31th, 2026, 1 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08...
monitoring
Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.
<b>NEXT UPDATE:</b>
March 31th, 2026, 7 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08...
monitoring
Bazaarvoice has made significant progress in addressing the service degradation within the Conversations platform. We are pleased to confirm that both EU and US-based clients are no longer affected. Our team is now in a period of active monitoring to ensure stability, and we remain fully committed to restoring normal service for any remaining users as quickly as possible.
<b>NEXT UPDATE:</b>
March 31st, 2026, 7:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any ...
identified
Bazaarvoice is making steady progress in resolving the service degradation within the Conversations platform. We are pleased to confirm that EU clients are no longer affected. While some US-based clients may still experience issues, performance is beginning to stabilize. We remain fully committed to restoring normal service for all remaining users as quickly as possible.
<b>NEXT UPDATE:</b>
March 30th, 2026, 10:30 PM CST
If you have any questions, please contact Bazaarvoice Support via any ...
identified
To help stabilize, Bazaarvoice is temporarily disabling syndication for US clients. Some clients may still see cached syndicated content displaying but new syndicated content will not appear. Other clients may see all syndicated content temporarily missing from display.
<b>NEXT UPDATE:</b>
March 30th, 2026, 7.00 PM CST
identified
Bazaarvoice is continuing to remediate the degradation of service for Conversations. Clients on EU are no longer impacted. US clients are still impacted but should be seeing some improvement. Bazaarvoice will continue to work towards full restoration of service for all clients.
<b>NEXT UPDATE:</b>
March 30th, 2026, 4.30 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option...
identified
Bazaarvoice is currently experiencing a degradation of service affecting Conversations display (Rating Summary, Review Display, etc.) and the Conversations API service. Clients using BV-hosted display may see slow load times or failure to load. Clients using the API may experience timeouts and errors.
Bazaarvoice has identified the root cause of the issue and is working to resolve it. Infrastructure is also being refreshed and scaled up to compensate in the meantime.
<b>NEXT UPDATE:</b>
Ma...
