Degradation: missing data in the export feed for the EU cluster
View the provider incident record →Current answer
Bazaarvoice experienced a minor incident: Degradation: missing data in the export feed for the EU cluster. ServiceAlert observed recovery on Nov 9, 2026.
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Incident Lifecycle
Affected Components
Feed Processing
Incident Timeline
Monitoring
Bazaarvoice has confirmed that the Incremental Standard Client feed was delivered successfully. We continue to monitor the full Standard Client, Ratings, and DCE feeds and will provide an update at the designated time below or as soon as more information becomes available.
<b>NEXT UPDATE:</b>
November 9th, 2026, 2:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
<b>NEXT UPDATE:</b>
November 9th, 2026, 2:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 6, 2026 at 8:09 AM UTC
Identified
Bazaarvoice has identified an issue affecting clients in the EU cluster, resulting in degraded export feeds (Standard Client, Ratings, and DCE). Feeds generated and delivered today (November 5) are expected to have missing data.
Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
November 6th, 1:00am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.
<b>NEXT UPDATE:</b>
November 6th, 1:00am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
<b>PHONE:</b>
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
<b>SUPPORT COMMUNITY:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.
<b>CHAT:</b>
Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 5, 2026 at 8:32 AM UTC
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