Daily provider-status observations and published incident history for Bandwidth.
Component incident
Bandwidth has an active component incident; no global outage is indicated. Verified .
Official provider source.
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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Teams continue work to restore expected portal performance.
investigating
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Messaging Provisioning Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting Toll Free and 10DLC provisioning. These requests are unable to fully provision across the ecosystem. Teams are actively working to restore expected behaviors and is partnering with the impaired vendor.
Alpha Codes - Bandwidth App Incident
minorSource not attested
Last archived state: resolved
View archived record details
identified
Bandwidth Teams have identified an incident in the Bandwidth App impacted customer ability to view and edit Alpha Codes in the portal. Teams are working to restore expected portal behavior. Messaging traffic is not impacted by this incident.
Messaging API Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected API behavior and are monitoring for stability.
identified
The source of the incident has been identified and work is underway to restore expected API behavior.
investigating
Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.
Outbound Messaging 10DLC Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected messaging behavior and will monitor for prolonged stability.
investigating
Teams are investigating an incident impacting outbound SMS and MMS messaging. Customers may experience increased (4)476 errors on fully provisioned 10DLC numbers.
Voice Calling Incident - DFW
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
identified
Teams have identified the source of this incident and are working to restore expected calling behavior.
<i>Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.</i>
investigating
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.
Messaging Delays - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance. We will monitor for stability.
identified
Teams continue to investigate this incident.
identified
Teams have identified the source of the delay and are working to restored expected messaging behavior.
monitoring
Teams are observing expected message deliverability at this time and will monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound messaging delays to and from AT&T destinations. Teams are working to restore expected delivery with this carrier.
Bandwidth App Incident- Manual Campaign Adds
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behavior and are monitoring for stability.
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
investigating
Bandwidth teams are investigating an incident impacting the Bandwidth App, specifically the ability to manually add phone numbers to Campaigns. Currently this action is not completing as expected. Teams are working to restore expected App behavior.
P2P Outbound Messaging Incident - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
monitoring
Teams are observing expected delivery results. We are monitoring for stability.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident impacting P2P (non-10DLC) outbound messaging traffic towards AT&T destinations. Customers will see an increase in 4730 errors. Teams are working to restore expected messaging behavior.
Inbound Messaging Incident - Israel
Source not attested
Last archived state: resolved
View archived record details
investigating
Teams are investigating an incident impacting inbound messages to Israel based numbers. Team are working with the impacted provider.
Toll Free & Short Code MMS Incident - AT&T
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and working to restore expected messaging delivery.
investigating
Bandwidth teams are investigating an incident impacting Toll Free and Short Code MMS from AT&T to Bandwidth destinations.
