Current answer
Bandwidth experienced a minor incident: Inbound Calling Incident. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Inbound Calling (SIP) - United States
REST APIs - HTTP Voice - United States
REST APIs - SIP Voice - United States
BXML - United States
Incident Timeline
Monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
Oct 6, 2026 at 8:19 PM UTC
Identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
Oct 6, 2026 at 1:02 PM UTC
Investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Oct 6, 2026 at 11:59 AM UTC
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