Daily provider-status observations and published incident history for AlertSite.
Active provider notice
AlertSite has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow AlertSite for future changes.
57.5%of 80 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
46.4%
28
15
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to work on a fix for this issue.
identified
Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible.
If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite
investigating
The Worcester, MA monitoring location is closing due to the closure of our local hosting provider.
On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable.
If you prefer a different monitoring location, please update your configuration before October 5.
If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
Reminder: Action Required – Upgrade Your Private Node to Version 3.5.4
Reminder for Users Running Older Private Node Versions
Our records indicate that your Private Node has not yet been upgraded to Version 3.5.4.
Please note that all previous Private Node versions will reach End of Life (EOL) on 4 November 2026 and will no longer be supported after this date.
Why is this important?
Failure to upgrade to Private Node v3.5.4 before the EOL date may result in:
Impacted or incomplete monitoring capabilities.
Loss of support for older Private Node versions.
Potential compatibility and operational issues.
Required Action
Upgrade your Private Node to Version 3.5.4 as soon as possible to ensure uninterrupted monitoring and continued support.
Deadline: 4 November 2026
If you have already completed the upgrade, please disregard this reminder.
Thank you for your prompt attention to this matter.
monitoring
Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades.
Maintenance Window:
September 17, 2026
8:00 AM – 4:00 PM Paris local time
During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period.
These upgrades are being performed to improve network capacity, reliability, and overall infrastructure.
We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished.
We apologize for any inconvenience and appreciate your understanding.
investigating
We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible.
We will provide updates as additional information becomes available.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Kuala Lumpur, Malaysia Monitoring Location Partial Outage
We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
DejaClick Compatibility Issue with Latest Chrome Version
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with the DejaClick extension on Google Chrome version 146.
DejaClick is not functioning as expected on Chrome version 146 . Users may encounter errors while loading scripts or interacting with the extension.
To ensure proper functionality, please use:
Chrome version 145 or earlier (≤145)
Our team is actively investigating the issue and working on a fix to support the latest Chrome versions. We will provide an update once a fix is available or additio...
November 2025
ReadyAPI v3.59 and TestEngine v1.32.0 Released – Compatibility & Upgrade Advisory
Source not attested
Last archived state: resolved
View archived record details
investigating
We're excited to announce the release of ReadyAPI v3.59 and TestEngine v1.32.0, now available on both Public and Private locations (v3.5.3) in AlertSite. Action Required: To take full advantage of these updates, please upgrade your Private Nodes to version 3.5.3. Important Notes: Some older ReadyAPI scripts that worked with ReadyAPI v1.9 may not function properly with ReadyAPI v3.59. However, most of these scripts have been observed to run successfully with TestEngine v1.32.0. If you encounte...
