Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
View the provider incident record →Current answer
AlertSite experienced a none incident: Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Incident Timeline
Monitoring
Reminder: Action Required – Upgrade Your Private Node to Version 3.5.4
Reminder for Users Running Older Private Node Versions
Our records indicate that your Private Node has not yet been upgraded to Version 3.5.4.
Please note that all previous Private Node versions will reach End of Life (EOL) on 4 November 2026 and will no longer be supported after this date.
Why is this important?
Failure to upgrade to Private Node v3.5.4 before the EOL date may result in:
Impacted or incomplete monitoring capabilities.
Loss of support for older Private Node versions.
Potential compatibility and operational issues.
Required Action
Upgrade your Private Node to Version 3.5.4 as soon as possible to ensure uninterrupted monitoring and continued support.
Deadline: 4 November 2026
If you have already completed the upgrade, please disregard this reminder.
Thank you for your prompt attention to this matter.
Reminder for Users Running Older Private Node Versions
Our records indicate that your Private Node has not yet been upgraded to Version 3.5.4.
Please note that all previous Private Node versions will reach End of Life (EOL) on 4 November 2026 and will no longer be supported after this date.
Why is this important?
Failure to upgrade to Private Node v3.5.4 before the EOL date may result in:
Impacted or incomplete monitoring capabilities.
Loss of support for older Private Node versions.
Potential compatibility and operational issues.
Required Action
Upgrade your Private Node to Version 3.5.4 as soon as possible to ensure uninterrupted monitoring and continued support.
Deadline: 4 November 2026
If you have already completed the upgrade, please disregard this reminder.
Thank you for your prompt attention to this matter.
Oct 26, 2026 at 11:33 AM UTC
Monitoring
Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
Sep 22, 2026 at 9:27 AM UTC
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