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78.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted:
- Alert email notifications - emails triggered by monitor alerts are not being delivered
- Scheduled reports
- Account emails - password resets and other account-related emails
Our hosting provider for the Dublin, IE servers is migrating them to a new hosting platform. As part of this migration, the IP addresses will change.
The migration is scheduled for **September 30, 2026**. After the migration, monitoring traffic from these servers will originate from new IP addresses.
**New IP addresses:**
* 46.22.143.201
* 46.22.143.115
* 46.22.143.111
Any monitored endpoints that require whitelisting of the monitoring server IPs will need to add the new IP addresses to their whitelists.
If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
The Worcester, MA monitoring location is closing due to the closure of our local hosting provider.
On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable.
If you prefer a different monitoring location, please update your configuration before October 5.
If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades.
Maintenance Window:
September 17, 2026
8:00 AM – 4:00 PM Paris local time
During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period.
These upgrades are being performed to improve network capacity, reliability, and overall infrastructure.
We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished.
We apologize for any inconvenience and appreciate your understanding.
investigating
We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible.
We will provide updates as additional information becomes available.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Kuala Lumpur, Malaysia Monitoring Location Partial Outage
We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Las Vegas, NV Monitoring Location Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Credits & Usage Dashboard Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
UXM Dashboard1.0 Console
identified
We are currently experiencing an issue affecting the availability of Credits and Usage data on your dashboard. Our team is actively investigating and working to restore full functionality as quickly as possible.
We sincerely apologize for the inconvenience. Please check back shortly for updates, and we appreciate your patience while we work to resolve this matter.
If you need immediate assistance, please contact Customer Care: https://support.smartbear.com/message/?prod=Alertsite
Milan, Italy Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an outage with our monitoring nodes in Milan, Italy. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Cincinnati, OH Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an outage with our monitoring nodes in Cincinnati, OH. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
July 2026
Singapore Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We have resolved the issue that was causing outage with our monitoring nodes in Singapore
It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing an outage with our monitoring nodes in Singapore location. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
June 2026
Los Angeles, CA - NextLink Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing an outage with our monitoring nodes in Los Angeles, CA - NextLink since 2:45 PM EST. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Philadelphia, PA - XO Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an outage with our monitoring nodes in Philadelphia, PA - XO since 11:20:18 PM . We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Paris, France Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an outage with our monitoring nodes in Paris, France since 2:45 PM EST. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Zurich, Switzerland - Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
May 2026
AlertSite UXM Dashboard Unavailability
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
identified
Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.
identified
The issue has been identified and the team is working through recovery efforts.
investigating
We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses
