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78.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted:
- Alert email notifications - emails triggered by monitor alerts are not being delivered
- Scheduled reports
- Account emails - password resets and other account-related emails
Our hosting provider for the Dublin, IE servers is migrating them to a new hosting platform. As part of this migration, the IP addresses will change.
The migration is scheduled for **September 30, 2026**. After the migration, monitoring traffic from these servers will originate from new IP addresses.
**New IP addresses:**
* 46.22.143.201
* 46.22.143.115
* 46.22.143.111
Any monitored endpoints that require whitelisting of the monitoring server IPs will need to add the new IP addresses to their whitelists.
If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
The Worcester, MA monitoring location is closing due to the closure of our local hosting provider.
On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable.
If you prefer a different monitoring location, please update your configuration before October 5.
If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades.
Maintenance Window:
September 17, 2026
8:00 AM – 4:00 PM Paris local time
During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period.
These upgrades are being performed to improve network capacity, reliability, and overall infrastructure.
We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished.
We apologize for any inconvenience and appreciate your understanding.
investigating
We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible.
We will provide updates as additional information becomes available.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Kuala Lumpur, Malaysia Monitoring Location Partial Outage
We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Denver, CO- Monitoring Location Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degraded performance with our monitoring nodes in Denver, CO. Our team is actively working to resolve the issue as quickly as possible.
If you would like to create a case with Customer Care, please visit:
https://support.smartbear.com/message/?prod=Alertsite
Fort Lauderdale, FL Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Monitoring Locations - North America - Las Vegas, NV
Dashboard Data Availability Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
investigating
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible.
Please note that alerting and monitoring services remain fully operational and are not impacted by this issue.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate you...
Some Monitors Currently Experiencing Failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We appreciate your patience and will pro...
April 2026
Las Vegas, NV - Monitoring Location Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degraded performance with our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore full service as quickly as possible.
Some monitoring checks may be delayed or intermittently impacted during this time.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We appreciate your patience and will provide updates as more information becomes available.
investigating
We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Network Fluctuation at Minneapolis, MN
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and we are currently monitoring the situation.
investigating
Dear Customer,
We are currently experiencing network fluctuations at one of our servers in Minneapolis, MN. As a result, some customer monitors are being skipped or are not receiving the required profiles to run, and overall network traffic has increased.
Our team is actively working to resolve the issue as quickly as possible. We sincerely appreciate your understanding and patience during this time.
We will keep you updated with any significant developments.
AlertSite Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting Selenium monitors TOD, which may result in monitor failures, inaccurate results, or delayed execution.
Our engineering team is actively investigating the issue and working to resolve it at the earliest. At this time, no action is required from your side.
We will provide updates as more information becomes available and will notify you once the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your patie...
Bahrain Monitoring location decommissioning
Source not attested
Last archived state: resolved
View archived record details
monitoring
We periodically evaluate monitoring locations across our network to ensure we're supporting the regions most important to our customers. Based on this review, we have decommissioned the Bahrain monitoring location with immediate effect.
All monitors previously configured to use the Bahrain location have been automatically updated to New Delhi, India. No action is required from your end.
Thank you for your understanding. If you wish to create a case with Customer Care, please visit: https://...
Update: DejaClick Issue on Chrome 146 Resolved
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting DejaClick on Chrome version 146 has been successfully resolved.
A new version of DejaClick (v3.0.0.4) has been published to the Chrome Web Store. Extensions are typically updated automatically by Chrome. However, in some cases, the update may take time to reflect.
If you are still seeing an older version, we recommend manually updating the extension from the Chrome Web Store to ensure you have the latest fix applied.
Bahrain - Monitoring Location Outage
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our Bahrain provider is impacted by the ongoing conflict in the Middle East, which has disrupted connectivity to our monitoring nodes. At this time, there is no resolution timeline available. We recommend updating your monitors to use an alternate location.
investigating
We are experiencing an outage with our monitoring nodes in Bahrain. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
