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86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Elevated error rates on the Users configuration pages
A fix has been implemented and we are monitoring the results.
investigating
Our engineering team is investigating an increased error rate associated with account signups. User that are signing up for an account may be seeing a free account instead of a new trial.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Delayed Screenshot Data Ingestion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.
April 2026
User Data Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
User Data Temporarily Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
Delayed processing of insights and ActivConnect data for some accounts
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
investigating
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
