ActivTrak Outage History
Uptime record, past incidents, and downtime history for ActivTrak.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 83.3% | 12 | 2 |
| April 2026 | 83.3% | 30 | 5 |
| March 2026 | 100% | 4 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Delayed Data Ingestion
Started: May 7, 6:31 PM
investigating
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
May 7, 6:31 PM
Delayed Screenshot Data Ingestion
Started: May 7, 3:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 7, 6:30 PM
identified
The issue has been identified and a fix is being implemented.
May 7, 3:24 PM
investigating
Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.
May 7, 3:15 PM
April 2026
User Data Temporarily Unavailable
Started: Apr 30, 1:25 PM
monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
Apr 30, 1:58 PM
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
Apr 30, 1:33 PM
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
Apr 30, 1:25 PM
User Data Temporarily Unavailable
Started: Apr 28, 1:33 PM
monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
Apr 28, 5:52 PM
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
Apr 28, 1:44 PM
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
Apr 28, 1:33 PM
Delayed processing of insights and ActivConnect data for some accounts
Started: Apr 23, 3:09 PM
identified
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
Apr 23, 4:06 PM
investigating
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
Apr 23, 3:09 PM