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ActivTrak Outage History

Uptime record, past incidents, and downtime history for ActivTrak.

Checking current status...
83.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 81.5% 27 5
May 2026 83.9% 31 5
April 2026 83.3% 30 5
March 2026 100% 3 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Increased error rate associated with logins and other application functions
minor

Started: Jun 16, 3:01 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 16, 4:34 PM
investigating
We're experiencing login and application errors and are investigating.
Jun 16, 3:01 PM
Delayed Data Ingestion
major

Started: Jun 10, 9:28 PM

investigating
We are continuing to investigate this issue.
Jun 10, 9:29 PM
investigating
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue. No data loss is occurring due to these delays.
Jun 10, 9:28 PM
Elevated error rate associated with real-time visibility feature
minor

Started: Jun 2, 6:48 PM

monitoring
We are continuing to monitor for any further issues.
Jun 3, 2:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 9:37 PM
investigating
Our engineering team is investigating an increase in errors associated with the real-time visibility feature.
Jun 2, 6:48 PM
May 2026
Delayed processing of insights data
minor

Started: May 29, 2:23 PM

monitoring
Our engineering team is actively monitoring the fix. Backlogs are processing and Insights data will refresh as they clear.
May 29, 6:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 29, 3:32 PM
identified
The issue has been identified and a fix is being implemented.
May 29, 2:51 PM
investigating
Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.
May 29, 2:23 PM
Delayed Data Ingestion
minor

Started: May 15, 5:39 PM

monitoring
A fix has been deployed and is under active monitoring. Agent data reprocessing is underway and reports will catch up within the next few hours.
May 15, 10:38 PM
investigating
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
May 15, 5:39 PM
Delayed Data Ingestion
minor

Started: May 7, 6:31 PM

investigating
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
May 7, 6:31 PM
Delayed Screenshot Data Ingestion
minor

Started: May 7, 3:15 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 6:30 PM
identified
The issue has been identified and a fix is being implemented.
May 7, 3:24 PM
investigating
Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.
May 7, 3:15 PM
April 2026
User Data Temporarily Unavailable
major

Started: Apr 30, 1:25 PM

monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.
Apr 30, 1:58 PM
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
Apr 30, 1:33 PM
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.
Apr 30, 1:25 PM
User Data Temporarily Unavailable
major

Started: Apr 28, 1:33 PM

monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.
Apr 28, 5:52 PM
identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
Apr 28, 1:44 PM
investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.
Apr 28, 1:33 PM
Delayed processing of insights and ActivConnect data for some accounts
minor

Started: Apr 23, 3:09 PM

identified
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
Apr 23, 4:06 PM
investigating
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
Apr 23, 3:09 PM
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