Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
View the provider incident record →Current answer
Zoom experienced a minor incident: Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion. ServiceAlert observed recovery on Oct 17, 2026.
Looking for an update now? Check the current status, or follow Zoom for future changes.
Incident Lifecycle
Affected Components
Zoom AI
Zoom AIC
Incident Timeline
Monitoring
A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 17, 2026 at 6:16 AM UTC
Identified
We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 17, 2026 at 6:13 AM UTC
Investigating
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Oct 17, 2026 at 6:10 AM UTC
Was your business affected by this Zoom outage?
Follow Zoom and route available status alerts to email or a team channel.