Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada
View the provider incident record →Current answer
xMatters experienced a major incident: Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada. ServiceAlert observed recovery on Oct 16, 2026.
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Incident Lifecycle
Affected Components
SMS Notifications
SMS Notifications
SMS Notifications
Incident Timeline
Monitoring
All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Sep 21, 2026 at 6:41 PM UTC
Investigating
xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Sep 21, 2026 at 6:14 PM UTC
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