Issue Discovered - Service disruption in European Region - Multiple Services
View the provider incident record →Current answer
xMatters experienced a minor incident: Issue Discovered - Service disruption in European Region - Multiple Services. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Web Interface
Email Notifications
SMS Notifications
Voice Notifications
Conferencing
Integration Platform
API
Mobile App
Incident Timeline
Monitoring
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 20, 2026 at 6:36 AM UTC
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Oct 20, 2026 at 6:31 AM UTC
Investigating
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 20, 2026 at 6:24 AM UTC
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