Issue Discovered - Service disruption in North American Region - Multiple Services
View the provider incident record →Current answer
xMatters experienced a major incident: Issue Discovered - Service disruption in North American Region - Multiple Services. ServiceAlert observed recovery on Oct 1, 2026.
Looking for an update now? Check the current status, or follow xMatters for future changes.
Incident Lifecycle
Affected Components
Web Interface
Email Notifications
SMS Notifications
Voice Notifications
Conferencing
Integration Platform
API
Mobile App
Incident Timeline
Monitoring
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
Oct 1, 2026 at 5:45 PM UTC
Identified
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
Oct 1, 2026 at 5:40 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 1, 2026 at 5:30 PM UTC
Investigating
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Oct 1, 2026 at 5:22 PM UTC
Was your business affected by this xMatters outage?
Follow xMatters and route available status alerts to email or a team channel.