Vertex Payroll Tax Q Series On-Demand Performance Incident
Incident Lifecycle
Incident Timeline
Investigating
We are continuing to investigate this issue.
May 10, 2026 at 10:50 AM UTC
Investigating
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
May 10, 2026 at 10:00 AM UTC
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