Vertex Cloud Indirect Tax Returns Performance Incident
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 2026 at 9:54 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 1, 2026 at 7:36 PM UTC
Investigating
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 1, 2026 at 6:29 PM UTC
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