IR27422 - Insights and Stats API problems
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a major incident: IR27422 - Insights and Stats API problems. ServiceAlert observed recovery on Sep 4, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
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Incident Lifecycle
Affected Components
APIs
APIs
Statistics / Reporting
Statistics / Reporting
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 9:25 AM UTC
Investigating
We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 8:26 AM UTC
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