Current answer
Vapi experienced a minor incident: Degraded Service: Insights API and Boards Inaccessible. Resolved on Nov 11, 2026.
Looking for an update now? Check the current status, or follow Vapi for future changes.
Incident Lifecycle
Affected Components
Vapi Dashboard
Incident Timeline
Resolved
Board and insights api functionality has been restored and operating as expected.
Nov 11, 2026 at 7:08 PM UTC
Investigating
We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected.
We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.
We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.
Nov 10, 2026 at 4:02 AM UTC
Investigating
We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.
Nov 10, 2026 at 1:42 AM UTC
Investigating
The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted. We are investigating the root cause.
Nov 10, 2026 at 12:27 AM UTC
Was your business affected by this Vapi outage?
Follow Vapi and route available status alerts to email or a team channel.