Current answer
Vapi experienced a minor incident: Degraded performance: SIP BYO trunk creation. Resolved on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Vapi SIP
Incident Timeline
Resolved
BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls
Oct 9, 2026 at 2:47 PM UTC
Investigating
Cause Identified: applying a vendor software update to re-enable the functionality. The patch will be deployed during the dedicated maintenance window 21:00–21:15 PT on October 8 (04:00–04:15 UTC on October 9).
Oct 8, 2026 at 8:08 PM UTC
Investigating
We're continuing to investigate failures when creating BYO SIP trunks. Next update within 30 minutes, or sooner if the status changes.
Oct 8, 2026 at 6:57 PM UTC
Investigating
We're seeing failures when creating BYO SIP trunks. Existing trunks and calls on them aren't affected. Our team is actively investigating and we'll post an update as soon as we have more information.
Oct 8, 2026 at 6:27 PM UTC
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