Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
View the provider incident record →Current answer
Twilio experienced a minor incident: Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States. The provider currently marks this incident Investigating.
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Incident Lifecycle
Affected Components
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Incident Timeline
Investigating
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 2026 at 12:30 AM UTC
Investigating
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 at 11:25 PM UTC
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