Network outage in Toronto & Vancouver, Canada (Webex Calling)
View the provider incident record →Current answer
ThousandEyes experienced a minor incident: Network outage in Toronto & Vancouver, Canada (Webex Calling). The provider currently marks this incident Identified.
Incident Lifecycle
Affected Components
Cloud and Enterprise Agents: Test assignment and configuration controller
Cloud and Enterprise Agents: Data ingress
Incident Timeline
Identified
The issue has been identified.
Aug 7, 2026 at 9:33 AM UTC
Investigating
We are continuing to investigate this issue.
Jul 10, 2026 at 10:08 PM UTC
Investigating
Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Call...
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Call...
Jun 24, 2026 at 11:21 PM UTC
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