TikTok DM Ingestion Issue

We are continuing to investigate this issue.

We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.
Note: TikTok's Business Messaging API is currently not available in the European Economic Area (EEA),...