Instagram API Rate Limiting Impacting Publishing, Content Retrieval, and Reporting
Incident Lifecycle
Incident Timeline
Investigating
We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting.
We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
Jul 7, 2026 at 5:19 PM UTC
Investigating
We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts.
The following error is being returned by the Instagram API:
(#80002) There have been too many calls to this Instagram account. Wait a bit and try again.
As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Fu...
The following error is being returned by the Instagram API:
(#80002) There have been too many calls to this Instagram account. Wait a bit and try again.
As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Fu...
Jul 7, 2026 at 5:08 PM UTC
Was your business affected by this Sprinklr outage?
Follow Sprinklr and route available status alerts to email or a team channel.