Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
Incident Lifecycle
Incident Timeline
Monitoring
This issue has been resolved and is being monitored.
Jul 22, 2026 at 2:13 PM UTC
Identified
We've identified the problem impacting our third-party payment provider and we're working on a solution.
Jul 22, 2026 at 1:23 PM UTC
Investigating
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
Jul 22, 2026 at 1:13 PM UTC
Investigating
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:
* Multiple payment options enabled, Checkouts will not surface the credit card form.
* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
* Multiple payment options enabled, Checkouts will not surface the credit card form.
* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
Jul 22, 2026 at 12:56 PM UTC
Investigating
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
Jul 22, 2026 at 12:40 PM UTC
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