Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
Incident Lifecycle
Incident Timeline
Monitoring
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
Jun 3, 2026 at 7:13 PM UTC
Monitoring
We continue to monitor the issue closely and will share updates as they become available.
Jun 3, 2026 at 6:00 PM UTC
Monitoring
We are continuing to monitor the issue, and will share more information as soon as possible.
Jun 3, 2026 at 4:38 PM UTC
Monitoring
This issue has been resolved and is being monitored.
Jun 3, 2026 at 3:31 PM UTC
Identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
Jun 3, 2026 at 2:37 PM UTC
Investigating
We are investigating and will keep you updated.
Jun 3, 2026 at 1:45 PM UTC
Investigating
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
Jun 3, 2026 at 1:27 PM UTC
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