New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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Some merchants may experience delays or failures related to Shopify Flow and Webhooks

Minor Impact Monitoring Ongoing April 28, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Investigating Investigating Monitoring

Incident Timeline

Monitoring
This issue has been resolved and is being monitored.
Apr 28, 2026 at 8:33 PM UTC
Investigating
We are still working on improvements in delay time and to resolve the issue.
Apr 28, 2026 at 7:34 PM UTC
Investigating
We are seeing improvements in delay times, and are continuing to monitor that.
Apr 28, 2026 at 6:30 PM UTC
Investigating
We are still working to resolve the issue.
Apr 28, 2026 at 5:14 PM UTC
Investigating
We are working to resolve the issue, and will continue to keep you updated.
Apr 28, 2026 at 4:29 PM UTC
Investigating
We are still investigating and will continue to keep you updated.
Apr 28, 2026 at 3:03 PM UTC
Investigating
We are investigating the issues related to Shopify Flow and webhooks, and will keep you updated.
Apr 28, 2026 at 2:46 PM UTC
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