Shopify

Some customers experiencing issues loading the Shop app

Minor Impact Monitoring Ongoing April 1, 2026

Incident Lifecycle

Investigating Identified Monitoring

Incident Timeline

Monitoring
This issue has been resolved and is being monitored.
Apr 1, 2026 at 1:11 AM UTC
Identified
We've identified the problem impacting Shop app and we're working on a solution.
Apr 1, 2026 at 1:00 AM UTC
Investigating
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.
Apr 1, 2026 at 12:54 AM UTC
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