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SMS Delivery Delays from Twilio to Algar Telecom Brazil

Minor Impact Resolved Duration: 17h 5m August 29, 2026
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Current answer

SendGrid experienced a minor incident: SMS Delivery Delays from Twilio to Algar Telecom Brazil. ServiceAlert observed recovery on Aug 30, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating Investigating Monitoring
Affected Components
SMS, Latin America

Incident Timeline

Monitoring
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 2026 at 10:36 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 30, 2026 at 2:30 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 29, 2026 at 10:30 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 29, 2026 at 8:29 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 29, 2026 at 7:29 PM UTC
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