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Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers

Minor Impact Monitoring Ongoing per provider October 20, 2026
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Current answer

SendGrid experienced a minor incident: Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers. The provider currently marks this incident Monitoring.

Official SendGrid status page Current SendGrid status Provider update:

Provider-reported start: . Notice published: .

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Incident Lifecycle

Investigating Identified Identified Identified Monitoring Monitoring
Affected Components
Voice, APAC

Incident Timeline

Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 2026 at 8:13 AM UTC
Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 2026 at 6:12 AM UTC
Identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 2026 at 5:12 AM UTC
Identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 2026 at 3:12 AM UTC
Identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 2026 at 2:06 AM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 2026 at 2:05 AM UTC
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