SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia. ServiceAlert observed recovery on Oct 17, 2026.
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Incident Lifecycle
Affected Components
SMS, Latin America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 2026 at 1:47 AM UTC
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 2026 at 11:42 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 2026 at 10:38 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 2026 at 9:27 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 2026 at 9:13 PM UTC
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