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Voice Call Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Germany

Minor Impact Resolved Duration: 7h 19m October 12, 2026
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Current answer

SendGrid experienced a minor incident: Voice Call Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Germany. ServiceAlert observed recovery on Oct 12, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating Monitoring
Affected Components
Voice, Europe

Incident Timeline

Monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 at 6:36 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 at 4:34 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 at 2:28 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 at 1:25 PM UTC
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