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Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel

Minor Impact Resolved Duration: 9h 59m October 14, 2026
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Current answer

SendGrid experienced a minor incident: Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel. ServiceAlert observed recovery on Oct 14, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified Identified Monitoring Monitoring Monitoring
Affected Components
Voice, Middle East & Africa

Incident Timeline

Monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 2026 at 8:47 PM UTC
Monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 2026 at 4:47 PM UTC
Monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 at 2:41 PM UTC
Identified
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 at 1:01 PM UTC
Identified
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 at 12:00 PM UTC
Investigating
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 at 11:20 AM UTC
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