Current answer
SendGrid experienced a minor incident: Phone Number Purchase Failures in New Console. ServiceAlert observed recovery on Oct 12, 2026.
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Incident Lifecycle
Affected Components
PHONE NUMBERS
Incident Timeline
Monitoring
We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery.
If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process.
We expect to provide another update in 30 minutes or as soon as more information becomes available.
If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process.
We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 12, 2026 at 9:24 AM UTC
Identified
The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 at 8:42 AM UTC
Investigating
We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 at 8:27 AM UTC
Investigating
We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 at 7:37 AM UTC
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