Sage Cloud Enablement - Major Outage
Incident Lifecycle
Incident Timeline
Monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
Jul 23, 2026 at 6:51 PM UTC
Identified
We have identified an issue preventing new customers to use their new product listed below and from doing any changes to existing entitlements.. We are working on a fix.
The products/services affected are:
-Sage 50 Cloud US
-Sage 50 Cloud CA
-Sage 50 Cloud FR
-Sage 50 Cloud UKI
-Connected Bridge Service
-Organisation Service
-Sage HR Suite - (DE)
-Sage CoPilot (UKI)
-Sage 100 (DE)
-Sage HR Suite - (CA)
-Sage 50 (DE)
-Sage 50 for Accounts (CA)
-Sage HR Suite - (US)
-Sage 50 - Sage Expense (UKI...
The products/services affected are:
-Sage 50 Cloud US
-Sage 50 Cloud CA
-Sage 50 Cloud FR
-Sage 50 Cloud UKI
-Connected Bridge Service
-Organisation Service
-Sage HR Suite - (DE)
-Sage CoPilot (UKI)
-Sage 100 (DE)
-Sage HR Suite - (CA)
-Sage 50 (DE)
-Sage 50 for Accounts (CA)
-Sage HR Suite - (US)
-Sage 50 - Sage Expense (UKI...
Jul 23, 2026 at 4:26 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jul 23, 2026 at 4:01 PM UTC
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