Current answer
PEXA experienced a major incident: Service Issue - Payment File Response. ServiceAlert observed recovery on Nov 10, 2026.
Looking for an update now? Check the current status, or follow PEXA for future changes.
Incident Lifecycle
Affected Components
Financial Settlement Services
Incident Timeline
Investigating
We’re aware of a payment file response issue currently impacting WBC, STG and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We are actively working with WBC to resolve this issue.
We apologies for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We are actively working with WBC to resolve this issue.
We apologies for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Nov 10, 2026 at 7:17 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting WBC, STG and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with WBC to resolve this issue.
We apologies for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with WBC to resolve this issue.
We apologies for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Nov 10, 2026 at 6:22 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting WBC, STG and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with WBC to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with WBC to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Nov 10, 2026 at 5:22 AM UTC
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