Current answer
PEXA experienced a major incident: Service Issue - Payment File Response. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Financial Settlement Services
Incident Timeline
Monitoring
We can confirm the payment file response issue impacting transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Sep 28, 2026 at 12:19 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Sep 27, 2026 at 11:44 PM UTC
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