Current answer
PEXA experienced a major incident: Service Issue - Payment File Response. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Financial Settlement Services
Incident Timeline
Monitoring
We can confirm the payment file response issue impacting Bendigo Bank Limited and their transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Please note this was not a PEXA issue.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Please note this was not a PEXA issue.
Oct 20, 2026 at 1:24 AM UTC
Identified
The issue with Bendigo Bank Limited is still ongoing. Bendigo Bank Limited are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
Oct 20, 2026 at 12:33 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bendigo Bank Limited to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bendigo Bank Limited to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Oct 20, 2026 at 12:16 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bendigo Bank Limited to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bendigo Bank Limited to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Oct 19, 2026 at 11:18 PM UTC
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