Core EDR/MDR is currently experiencing service degradation
Incident Lifecycle
Affected Components
Core EDR/MDR
Incident Timeline
Monitoring
Core EDR/MDR experienced service degradation. Service has been restored in agent version 3.3.2, which is now GA. For customers still on version 3.3.0, a manual upgrade can be triggered through the Action System before proceeding with the uninstall.
Aug 20, 2026 at 11:42 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
Aug 20, 2026 at 10:58 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
Aug 20, 2026 at 8:58 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
Aug 20, 2026 at 6:58 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Aug 20, 2026 at 5:55 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Aug 20, 2026 at 4:56 PM UTC
Identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Aug 20, 2026 at 3:54 PM UTC
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