Current answer
JW Player experienced a minor incident: Inaccurate numbers in Dashboard System Usage. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Data & Analytics
Incident Timeline
Identified
We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.
Oct 22, 2026 at 2:18 PM UTC
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