Current answer
JW Player experienced a minor incident: Widevine DRM Playback Issues. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Studio DRM
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026 at 11:09 PM UTC
Identified
The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.
Thank you for your patience.
Thank you for your patience.
Oct 21, 2026 at 7:50 AM UTC
Investigating
We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services.
Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.
We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.
Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.
We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.
Oct 21, 2026 at 7:29 AM UTC
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