Help Scout

Beacon Issues

Minor Impact Resolved Duration: 5d 11h 9m August 14, 2026

Investigating Monitoring

Incident Timeline

Monitoring

A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

Aug 14, 2026 at 3:13 PM UTC

Investigating

We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

Aug 14, 2026 at 2:59 PM UTC

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