Help Scout

App Access Issues

Minor Impact Resolved Duration: 41d 11h 9m July 9, 2026

Investigating Monitoring

Incident Timeline

Monitoring

The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

Jul 9, 2026 at 3:34 PM UTC

Investigating

We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.

Jul 9, 2026 at 2:59 PM UTC

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