Help Scout Outage History
Daily status observations, past incidents, and reported issue history for Help Scout.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 84% | 25 | 4 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 80% | 5 | 1 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
App Access Issues
Started:
Web App
AI Drafts
monitoring
A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.
investigating
We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
Beacon Issues
Started:
monitoring
A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
investigating
We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
SLA issues
Started:
identified
Our Engineering team has identified the cause of the issue and are working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
We're looking into reports of errors with the SLA feature and our team is investigating.
Report Loading
Started:
monitoring
Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.
identified
Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.
investigating
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
July 2026
Delays with Inbox counts, folders, reports and search results
Started:
monitoring
We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
monitoring
Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
investigating
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
Docs Errors
Started:
monitoring
Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
identified
Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
investigating
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
App Access Issues
Started:
monitoring
The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
investigating
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
Automatic Workflows not running
Started:
monitoring
The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.
investigating
We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.
June 2026
Delays with report exports
Started:
monitoring
A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected.
We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.
identified
We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.
investigating
We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.
Global Search Slowness
Started:
identified
Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.
identified
Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.
identified
Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.
identified
Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.
identified
Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.
May 2026
Inbound Email Delay and Sluggish Behavior Across Help Scout
Started:
monitoring
In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.
identified
Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.
investigating
We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.
Docs and AI Answers Issues
Started:
monitoring
Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
investigating
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
April 2026
Connection Issues
Started:
investigating
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
AI Feature Issue
Started:
monitoring
Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.
monitoring
Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!
investigating
We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
Connection Issues
Started:
identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
AI Drafts: Intermittent issues generating AI Drafts
Started:
investigating
Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
Reporting Views Displaying Inconsistent Metrics
Started:
investigating
Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!
investigating
Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!
Inbound Email Issues
Started:
identified
Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.
identified
We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!
identified
We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.
investigating
We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!
investigating
We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.
March 2026
Outbound Email and Draft Creation Issues
Started:
investigating
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Folder and View Issues
Started:
monitoring
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
identified
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
investigating
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
investigating
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
Docs Errors
Started:
monitoring
We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
identified
Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
investigating
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Drafts Not Loading Properly
Started:
identified
We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.
investigating
We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.
Closed Folder Issues
Started:
investigating
Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.