Help Scout Outage History
Uptime record, past incidents, and downtime history for Help Scout.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 90% | 10 | 1 |
| March 2026 | 74.2% | 31 | 8 |
| February 2026 | 90% | 20 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 61 Days)
Feb 9
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Inbound Email Issues
Started: Apr 8, 4:40 PM
identified
Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.
Apr 8, 10:29 PM
identified
We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!
Apr 8, 7:47 PM
identified
We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.
Apr 8, 6:22 PM
investigating
We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!
Apr 8, 5:29 PM
investigating
We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.
Apr 8, 4:40 PM
March 2026
Outbound Email and Draft Creation Issues
Started: Mar 25, 5:47 PM
investigating
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
Mar 25, 5:47 PM
Folder and View Issues
Started: Mar 21, 4:39 PM
monitoring
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
Mar 21, 9:28 PM
identified
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
Mar 21, 7:22 PM
investigating
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
Mar 21, 5:42 PM
investigating
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
Mar 21, 4:39 PM
Docs Errors
Started: Mar 20, 5:00 PM
monitoring
We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
Mar 20, 5:44 PM
identified
Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
Mar 20, 5:13 PM
investigating
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
Mar 20, 5:00 PM
Drafts Not Loading Properly
Started: Mar 19, 8:50 PM
identified
We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.
Mar 19, 9:04 PM
investigating
We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.
Mar 19, 8:50 PM
Closed Folder Issues
Started: Mar 12, 5:36 PM
investigating
Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.
Mar 12, 5:36 PM