ACT Outage
Incident Lifecycle
Affected Components
emergepay
Incident Timeline
Monitoring
We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions.
Workarounds:
While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods:
Clover device in standalone mode
1.Tap the four corners of the Clover screen and enter your passcode.
2. Select the Sale app.
3. Enter the transaction ...
Workarounds:
While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods:
Clover device in standalone mode
1.Tap the four corners of the Clover screen and enter your passcode.
2. Select the Sale app.
3. Enter the transaction ...
Aug 20, 2026 at 5:54 PM UTC
Investigating
We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices.
If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at support@gravitypayments.com.
Thank you for your patience while this issue is being resolved.
If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at support@gravitypayments.com.
Thank you for your patience while this issue is being resolved.
Aug 20, 2026 at 5:45 PM UTC
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